About the Role

We are hiring an Agentic Operator to run, manage, and continuously improve our AI agent operations. You will be the human-in-the-loop keeping our agentic workflows running smoothly monitoring outputs, refining prompts, handling exceptions, and working closely with engineering to resolve issues. This is a highly cross-functional role sitting at the intersection of operations, AI, and product.

Key Responsibilities

• Operate and monitor AI agent pipelines on a daily basis, ensuring quality outputs and smooth execution

• Review agent outputs, flag errors, and take corrective action where needed

• Write, test, and iterate on prompts to improve agent accuracy and reliability

• Manage and maintain internal tools, dashboards, and workflows used by the agent operations team

• Document edge cases, failure patterns, and escalation procedures

• Coordinate with engineering to report bugs, request improvements, and validate fixes

• Support onboarding of new agent use cases by mapping out workflows and testing end-to-end

• Track key operational metrics and surface insights to leadership

• Work with clients or internal stakeholders to understand requirements and configure agents accordingly

Required Qualifications

Operations & Process

• 2+ years of experience in operations, process management, customer success, or a related role

• Strong attention to detail and comfort working in fast-paced, ambiguous environments

• Ability to document processes clearly and maintain SOPs

• Experience using project management or ticketing tools (Notion, Asana, Linear, Jira, etc.)

AI & Tooling

• Comfortable working with AI tools such as ChatGPT, Claude, or similar on a daily basis

• Basic understanding of how LLMs and AI agents work (no coding required)

• Experience with no-code or low-code automation tools (Zapier, Make, n8n, or similar) is a plus

• Ability to write clear, structured prompts and evaluate LLM outputs critically

Communication & Collaboration

• Excellent written and verbal communication in English

• Ability to collaborate cross-functionally with engineering, product, and client-facing teams

• Proactive and solutions-oriented mindset you flag problems and come with suggestions

Nice to Have

• Experience working in a startup or high-growth tech company

• Familiarity with CRM or sales automation platforms

• Exposure to data analysis (spreadsheets, basic SQL, or dashboards)

• Prior experience in AI operations, trust & safety, or content review

What We Offer

• Competitive salary based on experience and location

• Performance-based bonus

• This is a full-time position. We begin with a 2-month paid trial to ensure mutual alignment candidates who demonstrate the right skills and mindset will transition seamlessly into the permanent role.

• Annual learning & development budget (courses, conferences, books)

• Modern tooling and a team that values excellence and ownership

• Flat hierarchy, collaborative culture, and real impact on the product

• Growth path into senior and leadership roles

Education

• Bachelor's degree in a relevant field or equivalent practical experience

• A strong portfolio of shipped work or demonstrated results will be equally considered